lifetime warranty

Lifetime Warranty

You know that green steel bottle your Grandpa took fishing? We made that thermos, and we still do. Since 1913 we’ve promised to provide rugged, capable gear for food and drink, built to last a lifetime. It’s a promise we still keep.

stanleyness

Stanley Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover component parts or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions that were provided with your product.

If you have any questions regarding your Stanley product, please call our customer service department at 1-800-251-4535. To file a warranty claim, please complete the form below.

To submit a warranty claim request, email us at info@stanley-pmi.com. Please provide the following information in your initial email in order to expedite the warranty evaluation process. We also encourage you to include images and proof of purchase when possible. For help finding your product information see the ‘HOW DO I FIND MY PRODUCT INFORMATION?’ tab below.

  • Full Name:
  • Street Address:
  • City, State, Zip:
  • Telephone #:
  • Product Name:
  • Item # (10-xxxxx-xxx or 20-xxxxx):
  • Size/Capacity:
  • Color:
  • Manufacture Date:
  • When/Where your product was purchased:
  • Description of problem or defect:

If you are in need of replacement parts please email your request to info@stanley-pmi.com. Please provide the following information in your initial email so we can determine if a replacement part is available and what will best suit your needs. We also encourage you to include images when possible. For help finding your product information see the ‘HOW DO I FIND MY PRODUCT INFORMATION?’ tab below.

  • Full Name:
  • Street Address:
  • City, State, Zip:
  • Telephone #:
  • Product Name:
  • Item # (10-xxxxx-xxx or 20-xxxxx):
  • Size/Capacity:
  • Color:
  • Manufacture Date:
  • Description of problem or defect:
  • Description of part needed:

Please use the diagram below to help locate the Factory Code, Manufacture Date and Capacity. For older products this information may be in a different location. Please work with our product experts at info@stanley-pmi.com to obtain the necessary information.

product information